Program & PMO leadership
Governance, portfolio prioritization, executive reporting, and hands-on technology delivery.
SAN DIEGO · PMO LEADERSHIP · WEB DESIGN
PMO leadership.
Website design.
Ideas delivered.
I’m Melody Laughlin, PMP. I bring 25+ years of program and PMO leadership, a background in web development, and an author’s eye for clear communication. I help teams organize complex work and businesses build a stronger online presence.
Based in San Diego · Let’s discuss full-time, contract, or project-based work.
✦
Creative perspective.
Experienced delivery.
PMP-CERTIFIED LEADERSHIP✦HANDS-ON WEB DEVELOPMENT✦CLEAR COMMUNICATION
EXPERIENCE YOU CAN PUT TO WORK
Creative thinking.
Enterprise experience.
My background connects strategy, people, systems, and the practical work of getting things done.
Finance transformation
Co-led a Jacobs back-office transformation spanning finance, HR, reporting, and business systems.
Web delivery at scale
Led creation of the Learning Network e-learning portal at Lightspan / Plato Learning.
Selected experience from my professional résumé. See roles, dates, and project details →
HOW WE CAN WORK TOGETHER
The right experience.
For the work ahead.
PMO & Program Management
For organizations that need structure, visibility, and a leader who can move complex technology work forward.
- PMO governance and delivery frameworks
- Project intake and portfolio prioritization
- Smartsheet PPM and executive dashboards
Websites & Digital Presence
For travel advisors and small businesses ready for a clear, professional website that reflects their expertise.
- Custom HTML websites and landing pages
- Portfolio and resource website design
- Content organization and website updates
Writing & Business Content
For projects that need a clear voice, thoughtful organization, and an understanding of people and business.
- Website copy and travel content
- Process documentation and training materials
- Leadership and project management writing
FROM IDEA TO ONLINE
Selected website projects.
Live examples of my work in brand presentation, content organization, and practical website experiences.
HAVE SOMETHING IN MIND?
Let’s give your business
its own beautiful corner of the web.
Website packages start at $995, with optional care and content updates.
ENTREPRENEURSHIP · CLIENT SERVICE · DIGITAL MARKETING
Business ownership &
travel expertise.
Running a travel business puts my planning, communication, and technology skills to work in a client-focused setting.
OWNER · DECEMBER 2019–PRESENT
The Cruise Travellers LLC
I lead business operations, client service, supplier relationships, marketing, and growth for my travel agency. Client engagements and group voyages bring together budgets, documentation, payment deadlines, transportation, suppliers, and events.
- Client delivery: Coordinate the details of individual trips and group travel.
- Business operations: Manage supplier relationships, deadlines, and client communications.
- Digital systems: Create CRM workflows, proposals, website content, and marketing campaigns.
LUXURY BRAND · PERSONALIZED SERVICE
Curated Voyages by Melody
My luxury travel division brings together a distinct brand, an editorial website, and a personal approach to service. It is a practical example of how I connect positioning, content, design, and client experience.
- Brand development: Present a clear identity for a defined travel audience.
- Website and content: Organize cruise collections, destinations, and inquiry pathways.
- Personal service: Translate client preferences into thoughtful travel planning.
What this brings to your project
A business owner’s perspective on client needs, competing priorities, clear communication, and follow-through. This experience is especially relevant to travel and hospitality organizations, service businesses, and website clients.
Discuss a Role or Project →
Always curious.Always creating.
A LITTLE ABOUT ME
Experience gives me structure.
Curiosity gives me direction.
My path has included teaching, software and web development, and more than 25 years in project and PMO leadership. I’m also an author and the owner of The Cruise Travellers LLC.
That mix shapes how I work. I enjoy the creative part, but I also care about the planning, the details, and seeing an idea through. Whether I’m researching a chapter or organizing a website, I want the result to feel thoughtful and useful.
Originally from Watertown, New York, I now call San Diego home. Writing, history, travel, and design give me plenty of reasons to keep learning.
PMPFormer TeacherWeb DeveloperAuthor
Explore My Travel Business ↗FROM MY DESK
Stories worth telling.
History, leadership, and the connections between people, work, and place.
FEATURED BOOK
A return to the place that shaped me.
A return to the place that shaped me.LOCAL HISTORY · WATERTOWN, NEW YORK
Where the
River Runs
A Complete History of Watertown, New York
Watertown is where my story began. In this book, I explore the city’s history and the Black River’s place at its heart, tracing the people, industry, and changes that helped shape a community.
It is a project rooted in my connection to home and my belief that the stories of a place deserve to be remembered.
LEADERSHIP & PROFESSIONAL DEVELOPMENT
Ideas for the way
we work and lead.
My writing also explores project management, leadership, and the people at the heart of an organization.
PROJECT MANAGEMENT · ARTIFICIAL INTELLIGENCE
AI-Powered Project Management
The Modern PM’s Playbook for AI-Driven Success
Buy the Book on Amazon ↗
CULTURE · ORGANIZATIONAL LEADERSHIP
People First
Building Culture Intentionally
Buy the Book on Amazon ↗ON THE WRITING DESK · WORK IN PROGRESS
The Second Name
“Some names are inherited. Others are waiting.”
A developing historical fiction series, beginning with The Name Beneath the Stone. Follow along as the next chapter takes shape.
Ask Me About the Series →GOOD THINGS BEGIN WITH A CONVERSATION
A role to fill?
A project to move forward?
Let’s talk.
Tell me about your goals, scope, and timing. I welcome conversations about PMO and program leadership roles, website projects, and writing assignments.
melodylaughlin@gmail.com